Show All Answers

1. When are the Board of Managers meetings held?

The Board of Managers holds a regular monthly meeting in the Village Hall on the second Monday of each month (except August) at 7:30 p.m. Board meetings are open to the general public, thus affording all interested persons the opportunity to participate in all matters under consideration by the Board of Managers.

2. How long are the terms for each Board member?

The Chevy Chase Village Board of Managers serve staggered two-year terms and all members serve without pay. A candidate for the Board of Managers must be no less than twenty-one years of age, a resident of the Village for no less than one year, and a registered Maryland voter.

Show All Answers

1. What are the hours of the Village Office?

The Administrative office is open Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. The Communications Center and the Police Department are staffed and open 24 hours a day, 365 days a year.

2. Where do I go to vote?

Chevy Chase Village Hall serves as the polling place for Village residents. Montgomery County Board of Elections

3. What day is my Refuse/Recycling on?

Trash is collected on the north section of the Village [Kirke Street (east and west) up to Bradley Lane on Mondays and Thursdays. The south section of the Village [Irving Street (east and west) to Western Avenue has collection on Tuesdays and Fridays.

Recycling is collected on the west side of Connecticut Avenue on Wednesday and on the east side of Connecticut Avenue on Thursday.
Refuse/Recycling Schedule

4. Who should I call if I’m having a problem with my water?

If you are having problems with your water and it is not an emergency please contact WSSC at (301) 206-4001. Their emergency number is (301) 206-4002.

5. Where is the Post Office located and what are their hours?

The Post Office is located at 5910 Connecticut Avenue (on the corner of West Lenox Street and Connecticut Avenue). Their hours are: 9 a.m. to 5 p.m. Monday-Friday and 9 a.m. to 3 p.m. on Saturday. Their phone number is (301) 941-2793.

6. Who should I call if my power has gone out?

Call PEPCO at 1-877-737-2662 to report outages and downed wires or you can report your outage online at the below website. PEPCO

Show All Answers

1. What are the days and hours that construction work can start and end?

Construction work is prohibited between the hours of 6:00 p.m. and 8:00 a.m. weekdays, and between the hours of 6:00 p.m. and 9:00 a.m. on holidays and weekends. Chapter 20 Noise Control

2. When is a tree removal permit required for trees on my property?

Any tree with a trunk measuring twenty-four (24) inches or greater in circumference at a height of four and one-half (4-½) feet above grade requires a Village permit. Chapter 17 Urban Forest

3. Which projects require a Montgomery County and Village permit?

Alterations to the footprint of the main house or accessory buildings; a raised deck; sheds or accessory buildings of any size; installation of a new fence or replacement of a fence for which no County permit was issued; retaining walls; pergolas or sunscreens attached to the main house or detached garage; installation of new or replacement external air conditioners (commonly referred to as “condensers”); swimming pools; and permanently anchored play equipment.

4. What’s the definition of the Village Right-of-Way?

Any land within the borders of the Village over which the Village has control, ownership, or which has been dedicated to public use, including any sidewalk or street.

Show All Answers

1. What phone number do I call in the event of an emergency (a crime in progress or just occurred, injured persons, chemical spills, collisions with injuries, fires, medical emergencies)?

Call 9-1-1.

2. If it is a non-emergency situation (collisions with NO injuries, thefts after the fact, loud parties)

Please call the Chevy Chase Village Police Department at (301) 654-7300 or if you need Montgomery County Police (301) 279-8000. The Chevy Chase Village Police Department’s Communication Center is open 24 hours a day 365 days a year.

3. How do I get a copy of a police or accident report?

If you need a copy of a report please contact the police department to be sure the report is ready to be picked up. You can contact the office by dialing (301) 654-7300. The cost of a report is $10.00 and is payable by either cash or check. If you plan on using a check please make it payable to: Chevy Chase Village. Reports can either be picked up in person at the Chevy Chase Village Police Department located at 5906 Connecticut Avenue, Chevy Chase, Maryland 20815 or once payment is received, mail or fax.

4. What do I do if my credit card has been lost/stolen or I believe someone has stolen my identity?

• Contact your credit card companies and cancel your cards
• Contact the Chevy Chase Village Police Department at (301) 654-7300, we can provide you with a written report.
• Inform the credit bureaus and order a credit report:
o Equifax 1-800-525-6285
o Experian 1-888-397-3742
o TransUnion 1-800-680-7289
• File a complaint with the FTC at www.ftc.gov/complaint or 1-877-438-4338

5. What is a Home Security Survey and how do I get one?

A Home Security Survey is a tool that is used to identify weak areas in your home’s security. Simple remedies can make your home safer and more secure. If you wish to have a home security survey conducted please contact the Chevy Chase Village Communications Center at (301) 654-7300.

6. How do I pay a Speed Camera ticket?

Citations may be paid online, by mail or in person as noted on each violation notice. Details are included on each violation notice.

Payment Options:
• PAY BY WEB: Go to http://www.montgomerycountymd.gov/safespeedpay to pay via credit card (VISA/MC)

• PAY BY PHONE: Call 1-866-818-3844 and follow the automated prompts. Please have your ticket number and credit card ready.

• PAY BY MAIL: Check or money order should be made payable to Chevy Chase Village. Mail your payment and remittance stub to: P.O. Box 10579 Rockville, Maryland 20849. Write the citation number and license plate number on your check or money order. TO ENSURE PROPER CREDIT. Returned checks are subject to electronic redeposit for the face amount and a returned check fee of $35.00. DO NOT SEND CASH.

• WALK-IN PAYMENTS: Pay in person at 4040 Blackburn Lane, Suite 200, Burtonsville, Maryland 20866 (Monday – Friday 8:00am-5:00pm). Methods of payment accepted are cash, check, money order or credit card (VISA/MC)
Pay a Speed Camera Ticket by Web

7. What is a House Check and how to do I request one?

Village Police Officers conduct House Checks when residents are away from their homes for more than twenty-four (24) hours. During their patrol shift, Officers walk around the perimeter of the house looking for anything out of the ordinary; i.e., open windows or doors, individuals on the premises without authorization, etc. Residents are encouraged to stop newspaper and mail deliveries. Any mail or packages left on the property will be collected by the Officers and taken to the Village Communications Center. Newspapers will be collected and recycled. The Officer will leave a note advising that mail was collected.

Village residents may contact the Village Communications Center at (301) 654-7300 to arrange a House Check. You can also submit a “House Check Request” form directly from the Village website. Residents are encouraged to contact the Village Communications Center to cancel their House Check if they return early or cancel their departure or to make additions/deletions to their information.
Request a House Check

Show All Answers

1. What are Speed Cameras?

Speed cameras are traffic enforcement devices that, when a vehicle traveling 12 or more miles per hour over the speed limit passes, a camera will automatically record a speeding violation.  After a Village photo-analyst reviews the results, a citation may then be mailed to the owner of the vehicle as determined by the license plate.

2. What are the fines for violation?

The fine for each violation is $40.  No points will be assigned to a driving record for conviction.

3. Where do I pay my fine?

Citations may be paid online, by mail or in person as noted on each violation notice.  Details are included on each violation notice.

Payment Options:

PAY BY WEB:   Click here to pay online via credit card (VISA/MC)

PAY BY PHONE:    Call 1-866-818-3844 and follow the automated prompts.  Please have your ticket number and credit card information ready.

PAY BY MAIL:    Check or money order should be made payable to Chevy Chase Village.  Mail your payment and remittance stub to: P.O. Box 10579 Rockville, Maryland 20849.  TO ENSURE PROPER CREDIT write the citation number and license plate number on your check or money order.    Returned checks are subject to electronic redeposit for the face amount and a returned check fee of $35.00.  DO NOT SEND CASH.

WALK-IN PAYMENTS:    Pay in person at 4040 Blackburn Lane, Suite 200, Burtonsville, Maryland 20866 (Monday – Friday 8:00am-5:00pm). Methods of payment accepted are cash, check, money order or credit card (VISA/MC)

4. How may I contest my fine?

Citations can be contested in Maryland District Court.  Details are included on each violation notice.

5. Why is the Village using Speed Cameras?

Traffic safety is a high priority for Chevy Chase Village.  The Village believes cameras are effective in reducing speeding on residential streets.  Speeding is a significant public safety problem both in Montgomery County and around the state.  In 2005, 214 people were killed in speeding-related crashes in Maryland, with at least 16 of those deaths occurring in Montgomery County.  A recent poll conducted in Montgomery County by the Insurance Institute for Highway Safety found that 74 percent of respondents believe that speeding is a problem on residential streets and 59 percent favored the use of speed cameras.

6. Where else will speed cameras be used?

Montgomery County and the municipalities of the Cities of Rockville, Gaithersburg, and Takoma Park are developing speed camera enforcement programs as authorized under a 2006 Maryland law.

7. How will the money from the fines be used?

Maryland law requires the Village to designate money from speed camera fines for public safety programs and improving pedestrian safety.

8. How will I know if I'm in a speed camera zone?

“Photo enforced” signs under speed limit signs on the designated roads will alert drivers that speed cameras may be in use in that area.  In addition, signs will be posted at the Village limits.  The Village is also publicizing the locations of its cameras through its newsletter, Crier and its website at www.chevychasevillagemd.gov as well as the news media.

9. Where do I call if I have a question about the speed camera program?

Contact the program’s customer service line at 1-866-818-3844.

10. How do I transfer liability?

If you, as the registered owner, were not operating the vehicle at the time of the infraction and you choose to identify the person who was, you shall provide to the District Court a sworn to and affirmed statement and mail by certified mail.  Your statement must indicate you swear or affirm that the person named in the citation was not operating the vehicle and include any corroborating evidence.  All requests must be received no later than thirty (30) days after the mail date of the citation.  Send your request in an envelope marked “Transfer of Liability” to: Chevy Chase Village, 4040 Blackburn Lane – Suite 200, Burtonsville, Maryland 20866

11. How do I obtain a flag release (VR119) for my vehicle?

Once you have satisfied your citation(s) you may obtain a flag release by calling 1-866-818-3844 or by going to the customer service center located at 4040 Blackburn Lane, Suite 200, Burtonsville, Maryland 20866.

Show All Answers

1. What is a Special Pickup and how do I request one?

The Public Works Department provides special pickup service of bulk trash each Wednesday. This service is provided to collect those items that are not appropriate for normal trash or recycling such as toys, furniture, televisions and miscellaneous household items. To ensure personnel and equipment safety, the per item maximum weight is 100 pounds. To arrange for a special pickup, please contact the Village Communications Center by no later than 2:00 p.m. on the Tuesday immediately preceding the special pickup collection day. Special Pick-up Request

2. How do I dispose of Hazardous Waste?

The Public Works Department also provides a monthly hazardous waste collection service along with its weekly special pickup and garden debris collection. This service is provided on the second Wednesday of each month. Hazardous items must be transported to the County’s Transfer Station the same day they are collected. The Village will collect all containers of garden chemicals, corrosive household cleaners, motor oil, and oil-based paint. Please label all hazardous waste materials for Village collection. Montgomery County does not accept latex-based paint in its Hazardous Waste Program. If you have cans of latex paint, open the containers, let the contents dry out, and place the cans in the regular trash for pickup. To arrange for a hazardous waste pickup, residents must contact the Village Communications Center by no later than 2:00 p.m. on the Tuesday preceding the pickup. Residents must specify the type and quantity of hazardous materials requested for pickup.

3. Who is responsible for snow removal from all Village streets?

The Village Public Works Department is responsible for snow removal from all Village streets, except Brookville Road and Connecticut Avenue, which are maintained by the State. In the event of heavy snow, sleet, or freezing rain, the Village crew will plow the streets clear of snow and will treat the pavement with abrasives to allow for safe passage.

4. Who is responsible for clearing the sidewalk in front of my house after a snow storm?

As mandated by the Village Code (Sec. 25-7), residents are required to remove and clear away all snow and ice from the sidewalk in front of or abutting their property within the first forty-eight (48) hours after the cessation of falling snow, sleet, or freezing rain, except sidewalks along Brookville Road and Connecticut Avenue, which are cleared by Public Works personnel.