Filing a Complaint


We accept complaints from any source and in any form1--including anonymous complaints. 
If you would like to make a complaint, there are several ways to get started:

 Online:  Submit your complaint via the website.
Send your concern via email (PDF) to Chief Fitzgerald.  Please include as much detail as you can recall to include the date, time, names of officers or employees, and any other relevant facts. 

Telephone:  Our number is 301-654-7300.  Ask for the Chief or a supervisor.  If neither are available, you may leave a voicemail for the Chief and he will return your call typically by the end of the following business day. 

By mail:  Complete and print a form to send your concern to:

Chief John Fitzgerald
Chevy Chase Village Police Department
5906 Connecticut Avenue
Chevy Chase, MD 20815 

In person:  We are located at 5906 Connecticut Avenue in Chevy Chase, Maryland.  At the front counter, simply ask for the Chief of Police or a supervisor, and we will sit down with you and listen to your concerns.  If neither the Chief nor a supervisor is available, any Police Department employee will document your concern and will forward it to the Chief. 

  • We will acknowledge receiving your complaint within 72 hours and you will be provided with a point of contact within the department. 
  • The complaint will be investigated by an experienced police supervisor who will contact you (and any other witnesses) and meet with you at a place and time convenient to you; you do not have to come to the police station. 
  • The investigator will provide a status update to you at least monthly during the investigation. 
  • Once all the facts are in, the investigator will submit a report of the investigation to the Chief of Police. 
  • The Chief will determine how to resolve the complaint, and the Chief will send a letter to you informing you of the outcome. 
  • If an employee was disciplined, the letter will also include the type of discipline given. 


1 The only exception is that under Maryland law (§3-104 of the Public Safety Article of the Annotated Code of Maryland), complaints of brutality (excessive force) must be in writing and signed and sworn to, under penalty of perjury, by:

1)       the aggrieved individual; or
2)       a member of the aggrieved individual’s immediate family; or
3)       an individual with firsthand knowledge obtained because the individual was present at and observed the alleged incident; or
4)       was present at and observed the alleged incident; or
5)       has a video recording of the incident that, to the best of the individual’s knowledge, is unaltered; or
6)       the parent or guardian of the minor child, if the alleged incident involves a minor child.